Refund Policy

At Herrung, your satisfaction means everything to us.
Every piece we create is designed with care, quality, and confidence in mind. However, due to the intimate nature of our products, certain guidelines apply to returns and refunds to ensure hygiene and fairness for all customers. đź’—

1. Eligibility for Returns

To maintain strict hygiene standards, we only accept returns or exchanges if:

  • The product is unworn, unused, and in its original packaging
  • The hygiene seal or tag is intact
  • The item is reported for return within 7 days of delivery

If these conditions are not met, we reserve the right to decline the return.
For hygiene reasons, lingerie, underwear, bodysuits, and sleepwear sets cannot be returned or exchanged once worn or opened.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Lingerie (including bras, panties, bodysuits, shapewear)
  • Sleepwear and satin pajama sets once unsealed or tried on
  • Discounted or sale items
  • Gift cards or promotional products

3. Defective or Wrong Item Received

If you received a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order at sarmad37037@gmail.com with:

  • Your order number
  • Clear photos of the item and packaging

Once verified, we’ll arrange a replacement or refund depending on stock availability.

4. Refund Method

Approved refunds are issued in one of the following ways:

  • Original Payment Method: For prepaid orders (usually within 5–7 business days)
  • Bank Transfer / Store Credit: For Cash on Delivery (COD) orders

Refund times may vary depending on your bank or payment processor.

5. Return Process

If your item qualifies for a return or exchange, please follow these steps:

  1. Email us at sarmad37037@gmail.com or message +92 349 6798506
  2. Include your Order Number, reason for return, and photos if applicable
  3. Our team will confirm eligibility and share return instructions

You will be responsible for shipping the item back unless the return is due to our error (wrong or defective product).

6. Order Cancellations

If you wish to cancel your order, please do so within 6 hours of placing it.
Once the order is shipped, it cannot be canceled and will fall under the return process.
See our Cancellation Policy for full details.

7. Exchange Policy

We currently offer exchanges for eligible items (unworn and sealed) within 7 days of delivery.
If the size or color you requested is unavailable, we’ll issue store credit or a refund instead.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account or mobile wallet again
  • Contact your bank or payment provider
  • If you still haven’t received your refund after 7 business days, contact us at sarmad37037@gmail.com, and we’ll assist right away.

9. Contact Us

We’re here to make sure your experience feels just as good as our products.
If you have any questions about returns or refunds, please reach out to:

📧 Email: sarmad37037@gmail.com
đź“ž WhatsApp: +92 349 6798506
đź“Ť Address: 7-D Block W, Near Children Park, Gulshan Iqbal, Rahim Yar Khan 64200, Pakistan

Herrung – Confidence, Comfort & Care

Every order is handled with love and attention. We appreciate your understanding of our hygiene and quality policies — created to ensure that every customer receives a product that’s 100% fresh, safe, and beautiful. 💕